ST. KITTS, West Indies—St. Kitts Nevis Anguilla National Bank (SKNANB) posted a message to its website for all Visa prepaid cardholders—but specifically those with ePassporte accounts—alerting them to the fact that network access for Visa cards issued through the bank has been disabled. The bank added, however, that it was still working to restore cardholders’ access to the account and their funds. It has been exactly three weeks since ePassporte’s Visa account was suspended by the bank.
The message from the bank is, as follows:
To All SKNANB Visa Prepaid Cardholders
SKNANB is committed to adhering to Visa's stringent program requirements and maintaining the integrity of the global payment network. On instruction of SKNANB, on September 23rd, 2010, ePassporte's network access for cards issued by SKNANB was disabled. As a result, SKNANB prepaid cardholders will not be able to view their card balances through the ePassporte.com website.
SKNANB is actively working to restore, as soon as possible, SKNANB prepaid cardholders' ability to obtain information regarding their Visa card balances and to access Visa card funds. SKNANB prepaid cardholders can expect further communication from SKNANB on or before September 30th 2010.
If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at firstname.lastname@example.org. In addition, a dedicated telephone line will be established shortly.
SKNANB thanks you for your continued patience.
St. Kitts-Nevis-Anguilla National Bank Limited
Several calls were made to the bank Friday by AVN, and voicemails were left, but no reply had been received by post time.
Epassporte also provided a statement to its members regarding the disabling of network access by SKNANB. It reads:
Dear ePassporte Account Holders
St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders' Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:
St. Kitts-Nevis-Anguilla National Bank Ltd.
P.O. Box 343
Basseterre, St. Kitts, West Indies
Tel: (869) 465-2204 Mon - Thurs: 8 a.m. - 2 p.m. Fri: 8 a.m. - 4 p.m.
Fax: (869) 465-1050
ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually.
ePassporte Account Holder Services